· hospitality, managed-wifi
“How’s the WiFi?” is now one of the first questions guests ask — and one of the most common complaints in reviews. When we took over the network at Hotel Xoai in Can Tho, Vietnam (30 rooms over 6 floors), the fixes were less about new hardware and more about design discipline.
Coverage is tuned, not installed
Concrete floors and long corridors create dead zones that no single powerful router can fix. Coverage has to be measured and tuned room by room, adjusting access point placement and radio power until the weakest corner of the furthest room holds a video call. At Hotel Xoai, careful tuning — and fixing issues with older cabling — delivered reliable coverage in all areas with no downtime since.
Guests and operations never share a network
The guest network, front desk systems, door locks, and cameras each get their own segment. A guest’s infected laptop should never be able to reach your property management system.
Video calls take priority
Quality of Service gives real-time traffic — video calls, VoIP — priority over background downloads, so one guest streaming 4K doesn’t freeze another’s business call. Network fairness rules prevent any single device from monopolizing bandwidth.
Pay for occupancy, not capacity
Hospitality revenue is seasonal; your network costs should be too. Usage-based pricing aligns what you pay with patronage, instead of a fixed fee sized for peak season.
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